FAQ

Booking

I made an airport transfer reservation but I did not receive any e-mail ?

Please check your junk mail box if you do not receive an email immediately. Contact us ASAP if you do not receive this email confirmation. You can also view your booking online by logging into the My Booking page.

How can I make a transfer reservation ?

You can make your free reservation by using our quote form at the top of the home page of our website. Please select your transfer requirements on the drop down menus to display the price. To continue to the booking form please press “Book now”. After entering all the required fields please press “Confirm my booking”, you will then be sent an email confirmation immediately.

I cannot see my hotel listed on the booking form ?

Unfortunately we cannot list every hotel in the area, the small number of hotels that we have listed are those that are not located in the town centres and therefore have a different price. Please just select the town / area that your hotel is situated in and state your hotel name on the booking form.

How can I cancel my airport transfer reservation ?

You may email us, use our live chat system on our website, or call us to advise of the cancellation of your reservation.

Payment

How do you accept payments ?

We accept payment on arrival to our driver. We are only able to accept cash. If a return transfer has been booked, the full payment for both journeys must be paid on arrival, the driver will issue you with a receipt and he will re-confirm your departure details at this time. We are able to accept Pounds, Euros, Dollars, and of course Turkish Lira.

Do I have to pay a deposit at the time of booking ?

No, you do not need to pay a deposit. Our reservation service is free.

Pricing

Are your airport transfer prices for per person or per vehicle ?

All prices are calculating as per car.

Which currency do you accept ?

We accept payments only with £ British Pound, € Euro, $ US Dollar or Turkish Lira.

Are your airport transfer prices all inclusive ?

All our transfer prices include taxes, parking fees, fuel, and insurance. There are no hidden charges.

Will it be cheaper for me to book a return transfer instead of two one way transfers ?

Yes. If a return transfer is booked there is a discount applied automatically on the quote.

How do you keep your prices low ?

We own our fleet and therefore can keep our prices competitive as we do not rent the vehicles we use to provide your transfers.

Transfer

Where will we meet with our driver at the airport?

Your driver will be waiting with a NAME BOARD  at front of arrival exit.

Is this a direct airport transfer service ?

We do not make any stops on your journey from the airport to your holiday resort, unless you require us to.

Do I have to share a vehicle with others ?

We only arrange private airport transfers for your group / booking.

Is it possible to smoke in the car ?

Unfortunately not as other customers using our transfer vehicles after you may not appreciate the smell of cigarette smoke.

Do you do private resort to resort transfers i.e. Belek to Alanya?

Yes, we are able to provide this service.

Do I have insurance for my airport transfer ?

Fully comprehensive transfer insurance is included in the price.

My flight is delayed from / to Turkey. What should I do ?

We always check the progress of your flight online before your car is dispatched but we are grateful if you could advise us of any significant delays.

My flight details have been changed, what should I do ?

Please contact us and we will amend your booking free of charge.